We strive to exceed your expectations.

We are a team of passionate aficionados in the fine art of world-class service, professional development and leadership. The demand for our unique expertise comes from many years of experience working for notable brands such as the Ritz-Carlton Hotel Company, Nordstrom, Gucci, Louis Vuitton, Montblanc, Tampa Bay Buccaneers, Los Angeles Clippers and the Vegas Golden Knights. Exceeding expectations is what we do – and we will not stop until you are beyond satisfied.

CHRIS BRYANT

Chief Experience Officer

Chris Bryant is an award-winning trainer, consultant, and coach in equipping sales and service individuals and organizations to deliver a world-class level of service. His expertise in elite service was inspired and honed by a career with legendary brands that include Nordstrom and the Ritz-Carlton Hotel Company. He served as a Company Speaker with the Ritz-Carlton Leadership Center and Director of Training for the largest Ritz-Carlton in North America. In his role, the beautiful and massive property became the #1 ranked Ritz-Carlton in guest satisfaction for the entire iconic brand.

In 2011, he was “drafted” by the NBA to offer his expertise in professional sports. His first stop, the iconic Madison Square Garden Arena and home of the New York Knicks, New York Rangers and New York Liberty. Chris and Bryant Group Experience have now worked with over 50 franchises in every major sport and are training over 10,000 sales and service professionals on an annual basis. His expertise led the Tampa Bay Buccaneers, Charlotte Hornets to become league leaders in customer service and the Miami Dolphins reached the top 10 for service delivery in just three years.

Mr. Bryant is a former Newspaper Columnist, graduate of Michigan State University and completed the Executive Leadership Program at University of Southern California Graduate School of Business. He is also the author of a soon to be released book entitled FanCentric Service™.

He once trained the great Michael Jordan (owner of the Charlotte Hornets) in the principles for building a service-centric organization, and he was a contestant and big winner on the Price is Right Game Show. Come on down!

LINDSEY BANKS

Director of Program Development

Lindsey Banks is an award-winning sports professional with over 5 years of sales and service experience for teams in the NFL, NBA, and the NHL. Her love for providing one-of-a kind fan memories began as an Inside Sales representative at the Los Angeles Clippers. While with the Tampa Bay Buccaneers, Lindsey mastered the art of creating exceptional experiences as a member of #1 rated service and retention team in the NFL for three consecutive seasons. If that was not enough; she went on to win the Teammate of the Year Award in 2016.

Adding to an already impressive career, Lindsey helped launch the first-ever professional sports franchise in the city of Las Vegas. As Manager of Premium Services for the NHL’s Vegas Golden Knights, she played an integral role in setting the club standard for the premium experience as the expansion team went to the Stanley Cup Final in their inaugural season.

Equipping sales and service professionals to build better relationships, increase retention, drive referrals and boost revenue is a passion she hopes to share with organizations around the world. As Director of Program Development for the Bryant Group, Lindsey is well-poised to help your staff achieve next-level results and boost brand loyalty. In addition to raising the bar in sales and premium-level service, Lindsey is a nationally recognized Ballroom Dancer as well as 1st Degree Black Belt in Tae Kwon Do.

 

CHRISTEL CHAUNSUMLIT

Senior Trainer and Coach

Christel is a professional speaker, trainer and spokesperson with more than 20 years of experience. She specializes in providing tips, tools and techniques to high-performance individuals and organizations with a variety of high-profile products. Her unique background includes the luxury watch, jewelry and beauty industries. Christel has represented beauty companies such as Guerlain, Anna Sui, GUCCI Parfums, ARTISTRY, 29 Cosmetics, and Deborah Lippmanand L’occitane. In addition, she has held senior training and development positions for prestigious brands that include Tourneau, TAG Heuer, Montblanc, Russell Simmons and Hello Kitty fine jewelry. Her insight, expertise and engaging style is known to audiences throughout the United States and abroad. She’s traveled internationally to educate and equip business professionals in Canada, Europe, and Asia.

Christel has continually fine-tuned her craft and broadened her impact to include professional sports. She helped to equip and inspire over 3,000 game-day staff for the Miami Dolphins and the new Hard Rock Stadium.Her work has been featured on the runways of New York, Sephora.com, Fox TV, Quixtar.com, The New York Times and Beauty Fashion. Christel graduated from the University of Memphis and now resides in New York City and Los Angeles. In addition to imparting wisdom for success to tons of business professionals, her passion for travel has allowed her to visit all 50 states.


TIANA SANCHEZ

Senior Trainer and Coach

Tiana is a seasoned trainer that loves preparing employees and leaders to achieve next-level results in customer engagement. In addition to her expertise in professional development and service excellence; Tiana is a #1 best selling author and business coach. For over a decade, Tiana has presented, coached, and/or trained high performers in numerous industries. In addition to her work in professional sports, her background includes Fortune 500 companies and industry leaders in energy, education, non-profit, hospitality, finance and more. Her zeal for raising the bar in business performance started at early age. At only 17 years old, Tiana became one of the youngest managers to oversee business operations, employee development and talent acquisition for a leading brand. Tiana has helped train over 8,000 game-day staff for multiple stadiums and arenas in the NBA and NFL.

She has a unique ability to connect with groups that range from entry-level employees to senior executives. Her pleasant style, relevant insights and fun approach makes her a consistent hit with staff and leadership. Tiana is a national speaker and three-time published author. She studied Psychology and Business Management and completed certificate programs with American Management Association (AMA) and Ken Blanchard Companies. When she’s not helping to take businesses to the next level; Tiana can be found working on her techniques as a seasoned kick-boxer.

MARK GONZALES

Senior Trainer and Coach

Mark is a dynamic speaker, coach and business performance expert. He has a knack for building organizational capability and achieving meaningful results through empowering people, maximizing talent and performance coaching. Mark began his career in sales for the Hershey Company, a global Fortune 500 organization. During a twenty-year tenure, he subsequently led talent development and organizational effectiveness for Hershey during several organizational transformations. His client-facing responsibilities included business development, sales team leadership, diversity, employee engagement, talent acquisition, human capital metrics, and performance optimization for North America, Latin America and EMEA.

Mark now offers his expertise to train business professionals, managers and executives for marquee organizations in professional sports, finance, automotive, retail, transportation, entertainment and more. Clients that have benefited from Marks’ engaging style and insights include Mercedes Benz USA, Miami Dolphins, Jacksonville Jaguars, American Airlines, Ogilvy and Comcast, to name a few. Mark works tirelessly to understand the organizational culture, build rapport with team members and deliver a memorable learning experience. He’s become known for his engaging style, personality, humor, story telling, candor, and ability to connect with audiences at all levels. When not working with our valued clients, Mark can be found paddle boarding with dolphins near his home in Laguna Beach or working on a nonprofit board to strengthen communities and equip people to live fulfilled lives.  

  • “I appreciate how you worked with us to understand our culture and develop such a specialized workshop. Our guest experience has significantly improved and the feedback has been tremendous. Thank you!”

    James R. Jordan

    Executive Vice President
    Charlotte Hornets



  • “The program was awesome and the feedback has been phenomenal. We have become top ranked in sales production. You are welcome to speak to us anytime!”

    Sheryl Vaughn

    Vice President of Wealth Management
    Bank of America



  • “I’ve worked with Bryant Group at multiple teams and they are simply the best out there. I recommend them to anyone looking to receive a top-notch program for their organization.”

    Jamie Morningstar

    Vice President of Ticket Sales & Service
    Milwaukee Bucks



  • “The Bryant Group did an excellent job with our leadership team and I’m confident this will enhance our overall member experience. The content and delivery was terrific. That you!”

    Graciela Meibar

    Vice President
    Mattel, Inc.



  • “Bryant Group did an excellent job with our leadership team and I’m confident the day this will enhance our overall member experience. This was terrific!”

    A.J. Bondi

    Senior Director of Retention
    Cleveland Cavaliers



  • “The Bryant Group is first-rate in service training and I highly recommend them for any team looking to retain and renew clients. I’ve never experienced a training program as effective as this.”

    Qiava Martinez

    Vice President of Premium Sales & Service
    Oakland Raiders



  • “Thank you for all of your efforts and partnership in helping us to create the best customer service culture in all of sports!”

    Brian Ford

    Chief Operating Officer
    Tampa Bay Buccaneers



  • “I was thoroughly impressed yet again with this incredibly dynamic program on professional development and executive presence. This was great and exceeded our expectations.”

    Marvin Washington

    Director, Global Sourcing
    Fiat-Chrysler Automobiles